The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism (2002), co-authored with James Maxmin, is the product of multi-disciplinary research integrating history, sociology, management, and economics. These include the duality of information technology as an informating and an automating technology the abstraction of work associated with information technology and its related intellectual skill demands computer-mediated work the " information panopticon" information technology as a challenge to managerial authority and command/control the social construction of technology the shift from a division of labor to a division of learning and the inherently collaborative patterns of information work, among others. Major concepts introduced in this book relate to knowledge, authority, and power in the information workplace. Zuboff's 1988 book, In the Age of the Smart Machine: The Future of Work and Power, is a study of information technology in the workplace. Writings and research In the Age of the Smart Machine In 20 she was a Faculty Associate at the Berkman Klein Center for Internet and Society at the Harvard Law School. Zuboff joined Harvard Business School in 1981 where she became the Charles Edward Wilson Professor of Business Administration and one of the first tenured women on the HBS faculty. in social psychology from Harvard University. in philosophy from the University of Chicago, and her Ph.D. Zuboff was born in New England, but spent much of her childhood in Argentina. Zuboff's work is the source of many original concepts including " surveillance capitalism", "instrumentarian power", "the division of learning in society", "economies of action", "the means of behavior modification", "information civilization", "computer-mediated work", the "automate/ informate" dialectic, "abstraction of work", "individualization of consumption" and "the coup from above". The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power, integrates core themes of her research: the Digital Revolution, the evolution of capitalism, the historical emergence of psychological individuality, and the conditions for human development. Zuboff is the author of the books In the Age of the Smart Machine: The Future of Work and Power and The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism, co-authored with James Maxmin. Shoshana Zuboff (born November 18, 1951) is an American author, Harvard professor, social psychologist, philosopher, and scholar.
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